Online orders: You must contact us first in order for your return to be processed. Returns are accepted within 7 days (items must be postmarked within that time frame) Items must be returned in the same new, new, unused and undamaged condition as they were when they were received. Sale, clearance and accessories are all final sale. All other returns will be given store credit. Insuring your return is recommended as we are not responsible for items lost or damaged being shipped back to us resulting in no exchange. A $5.00 reshipping fee will have to be paid before your exchange item is shipped.